Every tool your contact centre runs on
From the first outbound ring to the WhatsApp follow-up and the support ticket after — here's how each part actually works.
Predictive, progressive & preview dialing
Keep agents talking, not waiting. Qallixo paces the dialer to your answer rate, drops answered calls onto the next free agent, and hands them the lead, script and disposition set — with hold, mute and attended transfer built in.
- Predictive / progressive / preview & manual modes
- Tune dial speed & pacing per campaign, with an abandon-rate cap for compliance
- 3-level dispositions, wrap-up, callbacks & retries
Design a call flow, blast it to a list
Build an IVR visually — play audio or TTS, collect key-presses, branch on the answer, transfer, or drop into an agent queue. Run it as an outbound broadcast to lakhs of leads, or attach it to an inbound number.
- Drag-and-drop flow: play, menu, capture, transfer, webhook
- Answering-machine detection & DNC scrubbing
- Live lead injection via REST API
A real-time WhatsApp inbox for your team
The same customers you dial, now on chat. A shared inbox with templates, media, reactions and read receipts — conversations auto-assign round-robin to agents, and every thread lives beside the call history.
- Two-way messaging, media, voice notes & reactions
- Approved templates with editable variables & links
- Round-robin auto-assign & per-agent reporting
A helpdesk that sits with your calls
Raise a ticket from a conversation, assign it, reply, and track it through open → in-progress → resolved. Overview cards show the queue at a glance, and resolution time is measured for you.
- Status pipeline, priority & reopen tracking
- Attachments, email-style threads & system notes
- Average-resolution and volume stats
| Ticket | Subject | Priority | Status | Resolved in |
|---|---|---|---|---|
| #4821 | Callback not triggering | High | In progress | — |
| #4817 | Add a number to a campaign | Normal | Resolved | 2h 10m |
| #4809 | Recording playback | Low | Resolved | 41m |
| #4806 | WhatsApp template review | Normal | Open | — |
A searchable record for every ring
Recording, disposition, talk time, hang-up cause and the full IVR journey — filterable and exportable to CSV or your own endpoint. Turn on transcription and every call is searchable by keyword.
- Inline recording playback with retention rules
- Speech-to-text & keyword spotting, 10+ providers
- Per-call webhooks post outcomes to your CRM
| Time | Number | Agent | Talk | Result |
|---|---|---|---|---|
| 14:02 | +91 90000 20002 | Priya | 3:41 | Sale |
| 14:01 | +91 90000 10001 | Rahul | 1:12 | Callback |
| 13:59 | +91 90000 30003 | Aisha | 5:07 | Sale |
| 13:58 | +91 90000 40004 | — | 0:00 | No answer |
Drive Qallixo from your own systems
Trigger a two-legged call from your CRM, push leads into a live campaign, or send a WhatsApp — all over a clean REST API and per-call webhooks. Copy-paste snippets in the console.
- Click-to-call: agent & customer ring, bridged & recorded
- Company-scoped API token, generated in the panel
- Outcome webhooks fired the moment a call ends
curl -X POST https://app.qallixo.com/v1/ctc \
-H "Authorization: Bearer QX_live_…" \
-d '{ "from":"+919000010001",
"to":"+919000020002", "agent":"1001" }'
# → { "callId":"…", "status":"dialing" }
Watch your whole floor in real time
See every call and agent as it happens — who's talking, who's ringing, who's on wrap-up. Coach quietly with whisper, listen in, or step into a live call when a deal needs you.
- Live wallboard of every call, agent & queue
- Listen in, whisper-coach, or join any live call
- Live answer-rate, talk-time & status mix
Stop shouting across the floor for your TL
Blast a notice to the whole floor — a break, a target, a downtime — live on every agent's dashboard. Or ping one agent 1-to-1, right inside the console. No walking over, no personal WhatsApp.
- Broadcast to everyone, one company, or hand-picked agents
- 1-to-1 internal chat — admin ↔ agent, in-app
- Attachments, emoji & read receipts
Every incoming call, sent to the right place
Point a number at a menu, a schedule, or a queue — then route callers to the right team, an announcement, or a full IVR flow. Off-hours and holidays handled automatically.
- Route by menu, time-of-day or queue
- Send to an agent team, announcement or flow
- Queue music, wait-time limits & overflow
Run a tight, multi-company operation
Give every user exactly the access they need, group agents into teams, set shift schedules that log people out automatically, and see who did what with a full audit trail.
- Roles & granular permissions per user
- Working hours, multi-shift & auto-logout
- Activity & audit log with IP and location
| Agent | Role | Shift | Status |
|---|---|---|---|
| Priya S. | Team Leader | 09:00–18:00 | Online |
| Rahul K. | Senior Agent | 09:00–18:00 | Online |
| Aisha M. | Agent | 13:00–22:00 | Break |
| Karan P. | Agent (view-only) | Night | Offline |
Everything in Qallixo
Every capability across broadcast, agent dialing, inbound, messaging, monitoring and admin — turn on what you need.
📣 Voice Broadcast & IVR
- Blast IVR / recorded message / TTS to a lead list
- Text-to-speech audio generation (Piper TTS)
- Drag-and-drop IVR flow builder
- IVR nodes: play, menu, collect-digits, condition, set-variable, goto, transfer, webhook & API
- Time & day routing
- DTMF key-press capture (with masking)
- Answering-machine detection (AMD)
- DNC scrubbing before dial
- Detect “switched-off / unreachable”
- Live lead injection via API + restart filters
👥 Agent Campaigns
- Predictive, progressive, preview & manual dialing
- Agent-first and customer-first strategies
- Ring strategy: random, longest-idle, ring-all
- Per-campaign dial speed & pacing
- Abandon-rate cap (compliance)
- Number masking — hide the agent's number
- Auto-answer toggle & early media
- Auto wrap-up timer & wrap disposition
- Allow-manual-dial per campaign
- Live campaign editing (no pause)
🎧 In-call controls
- Mute, hold with music-on-hold
- Attended transfer — complete, merge 3-way, cancel
- 3-level dispositions (leaf-only enforced)
- Disposition required & on-no-answer
- Callbacks & automatic retries
- Web-form pop with lead variables
- Answer announcement (“this call is recorded”)
- CSAT survey after the call
📞 Inbound & IVR
- Route by menu, schedule or queue
- To agent team, announcement, flow or hangup
- Route many numbers inbound
- Queue timeout & overflow branch
- Queue music / announcement / TTS
- Time & day routing
💬 WhatsApp & Tickets
- Real-time two-way shared inbox
- Approved templates, media & links
- Reactions, read receipts, edit & delete
- Round-robin auto-assign to agents
- Helpdesk tickets: status, priority, reopen
- Resolution-time & volume stats
- Per-agent messaging report
🔔 Notifications & Team Chat
- No more shouting across the floor for your TL
- Blast a notice to the whole floor in one click — breaks, targets, downtime
- Reach everyone, one company, or hand-picked agents
- Ping any admin or agent 1-to-1, right in the console
- Attachments, emoji & read receipts — no personal WhatsApp
- Support tickets with priority, SLA & resolution stats
📊 Monitoring & Reports
- Live wallboard of every call & agent
- Barge, whisper, mic-monitor (spy)
- End or hand off any live call in one click
- Full CDR — recording, disposition, talk time, hang-up cause
- Report types: call, agent performance, sessions, breaks, webhook, WhatsApp & ticket
- Complete call & lead journey timeline
- Call transcription (speech-to-text) + translation
- Keyword spotting across 10+ STT providers
- CSV export & per-call outcome webhooks
- Activity / audit log with IP & geo
☎️ Numbers & Carriers
- Buy & assign phone numbers
- Connect your own carrier from the panel
- Outbound number rules (strip / prepend)
- Automatic call pacing & capacity control
- Caller-ID modes: campaign / company / random
- Click-to-call & full REST API
🛡️ Platform & Admin
- Multi-tenant: isolated companies
- Agents, teams & granular role permissions
- Working hours, multi-shift & auto-logout
- Break codes with daily limits
- Lead groups — import up to 10 lakh
- Recording retention rules
- Self-signup & onboarding controls
- White-label ready
⚡ Scale & Reliability
- Thousands of concurrent calls
- Built to scale horizontally as you grow
- Background lead imports with live progress
- Self-healing call recovery
- TLS everywhere, SSRF-guarded integrations
Ready to see it on your numbers?
Start free, or tell us your call volume and we'll tune the platform to it.